URGENT UPDATE: Days before Christmas, tenants at Thomas Paine Square in San Francisco are reeling after accusing members of their property management staff of breaking into their homes and stealing over $2,000 worth of Christmas gifts. The shocking incident, which occurred on December 11, 2025, has left residents feeling violated and unsafe.
In a distressing video, captured by surveillance cameras, a man is seen attempting to disable the camera while others exit the unit carrying multiple items, including advent calendars and gifts intended for family and friends. “They took advent calendars, Build-A-Bear kits, and gifts,” stated Aveda Hussain, a caregiver for one of the affected tenants. “It’s a violation of privacy.”
Domus Management Company, which oversees the 98 subsidized housing units at the complex, confirmed that the individuals in the video were their employees. Barbara Carthen, treasurer of the Tenant Association, revealed that this is not an isolated incident. “We are receiving reports of ongoing thefts and inconsistent rent practices,” Carthen said.
The emotional toll is significant. Tenants are expressing their anger and fear, especially for those who are vulnerable. “It’s sad to see the spirit of Christmas just kind of robbed,” said tenant organizer Patrick Cochran. He emphasized the breach of trust, noting, “These were the people hired to maintain the building, and they are breaking into your place.”
The San Francisco Police Department has acknowledged the situation, confirming they took a report on December 13, 2025. “At this time, no arrests have been made for this open and active investigation,” they stated, urging anyone with information to contact them.
In a phone interview, Cathy M. Metcalf, president of Domus Management, claimed the stolen items “were not Christmas gifts” and suggested the tenant’s legal status in the apartment was questionable. However, Hussain insists the tenant is legally allowed to reside there.
Residents are demanding accountability and changes to ensure their safety. “We want background checks and drug tests for the staff,” Carthen urged. “We need to know these people are not going to steal our stuff.”
As tenants grapple with the aftermath of this disturbing event, they are calling for immediate action from the management company to restore their sense of security. This unfolding story highlights not only the emotional impact of the incident but also raises critical questions about trust and safety in housing management.
Stay tuned for further developments in this ongoing investigation.
