UPDATE: The dedicated staff at the Montgomery Walgreens Pharmacy are making headlines for their exceptional ability to manage what many describe as “organized chaos.” As the pharmacy grapples with an influx of patients and the ongoing demands of the pandemic, their commitment to service is more critical than ever.
In a bustling environment where eight cars often line the drive-thru and another eight customers wait inside, the pharmacy remains open 24 hours to accommodate the community’s needs. Staff members confirm that the nickname “organized chaos” perfectly represents their daily reality, yet they handle the pressure with remarkable efficiency.
Jeff Stacey, the Pharmacy Manager with 20 years of experience, oversees the day-to-day operations. “The buck stops with me,” he stated, emphasizing his role in managing patient needs and addressing challenges that arise. “Our staff is great. They work hard and are always trying their best,” he added.
In conversation with Staff Pharmacist Stephanie McGinnis, who has been with Walgreens for 20 years and has worked at the Montgomery store for the past 14 years, she highlighted the increased stress levels since the outbreak of COVID-19. “Retail pharmacy has become a different world since COVID,” McGinnis explained. “We’re giving immunizations and doing COVID testing, which puts more demands on our staff.”
The pharmacy employs around 10 certified pharmacy technicians, including Sandy Macias, who has been with Walgreens for 10 years. Macias, known for her efficient customer service, shared her perspective on the challenges they face. “I try to remember that many customers are sick and have to wait in line,” she said. “I put myself in their shoes, and that’s what helps me cope.”
Macias’s bilingual skills are frequently called upon, allowing her to connect with a diverse customer base. “I’m a people person, and I really like helping customers,” she noted. “Even though some of it is routine, I always see different sorts of problems and always have a puzzle to solve.”
The pharmacy’s remarkable ability to maintain a high level of service is crucial during these trying times. With the pressure on staff increasing, it’s essential for customers to recognize their efforts. Many customers may not realize the sheer volume of work that goes into filling prescriptions, addressing insurance issues, and providing immunizations.
As the demand for pharmacy services continues to surge, the Montgomery Walgreens team exemplifies resilience and dedication. They are not just filling prescriptions; they are providing essential services that keep the community healthy.
As you visit your local pharmacy, consider taking a moment to express your gratitude to the hardworking staff. Their contributions are vital to our well-being and deserve recognition. This team is not just part of the healthcare system; they are vital to keeping us all alive and well.
Stay tuned for further updates on how pharmacy teams across the nation are adapting to the evolving landscape of healthcare.
